CONTACT SUPPORT
 
Contact Our Technical Support
On this page you will find many phone numbers and links designed to help you through the difficulties sometimes encountered with computer ownership and Internet connectivity. 

We at SPII.NET believe that most problems can be resolved at our support web page.  We offer support for the following issues, Proper Dial up networking configuration, and proper email configuration using Internet Explorer and Outlook Express. If, however, you are unable to connect, can not properly configure your browser or e-mail reader after searching the help pages, please contact support. We're here Monday thru Friday 10am to 6pm, and Saturdays 10am to 2pm to assist you with most connectivity or configuration issues you may have. 

NOTE: support cannot cover issues outside of connectivity or browser and e-mail configuration. For extended support, please use the links and phone numbers below.

For Technical Support, Please Call 1-330-385-7744

Or Email us at techsupport@spii.net


Before calling:

  • Please be in front of your computer, and have it turned on, when calling
  • Please tell us your operating system ( Windows 95, Windows 98, etc.)
  • Please be prepared to give a brief description of your computer's hardware, including modem type (US Robotics, Lucent, etc.), amount of RAM (Random Access Memory), and your processor speed
  • Please provide as detailed a description as you can of your issue, including any odd behavior, the exact wording of any error messages, and/or any other indicating factor(s)
  • Please be prepared to provide information regarding how long you have experienced the issue, what you were doing with the computer prior to the first instance, and any other helpful information
  • Finally, have a pen and paper ready to copy suggestions or instructions we provide

    Note: Before you call, check to make sure all your settings are correct. You can double-check them at the support web page
Computer Manufacturers
IMPORTANT! PLEASE READ:
Computer manufacturers are contracted through Microsoft to cover the operating system that was preinstalled on your machine (i.e. your computer came with Windows 95, 98, 2000, NT, etc. already installed). Under no circumstances should your computer manufacturer send you to Microsoft Technical Support to resolve your operating system issue. This is often called "bouncing" a customer. If you are requested to contact Microsoft, please ask for a supervisor and notify them you are aware of the contractual arrangements with Microsoft regarding this issue. NOTE: Support for the SPII.NET may ask you to call your computer manufacturer or Microsoft Technical Support if they feel you have an operating system issue. This is to ensure you get the best care possible (besides, our support doesn't know your computer as well as your manufacturer does).
MANUFACTURER
SUPPORT NUMBER
SUPPORT SITE
ACER  

Altos Support

1-800-873-7255  

Power or Entra Support

1-800-371-2237  

Aspire Support

1-800-938-2237  

Fee-based Software Support

1-900-555-2237  

Older systems (more than one year)

1-408-434-6677  
Apple  
AppleCare Service 1-800-767-2775  
AST  
AST and Century City Support 1-888-855-7909  
For Other Models See Support Page  
Compaq  
Technical Support 1-800-652-6672  
CTX  
Technical Support 1-626-581-2773  
Dell  
Technical Support 1-888-560-8324  
Gateway  
Technical Support 1-800-846-2301  
Hewlett-Packard  
Technical Support 1-208-323-4663  
IBM  
Technical Support See Support Page  
Micron  
Technical Support 1-888-349-6972  
Customer Service 1-888-642-7662  
NEC  
Technical Support 1-800-632-4525  
Quantex  
Technical Support 1-800-809-0349  
Sony  
Technical Support 1-888-476-6972  
Toshiba  
Technical Support 1-800-457-7777  
     
Other Support and Help Links
   
Windows:  
Microsoft Knowledge Base
http://search.support.microsoft.com/kb/c.asp
Microsoft's Support Home
http://support.microsoft.com/directory/
Microsoft FAQs
http://support.microsoft.com/directory/faqs.asp
Microsoft Online Support
http://support.microsoft.com/directory/onlinesr.asp
Apple:  
Main support index
http://www.info.apple.com/siteindex.taf
Support site FAQ
http://www.info.apple.com/support/suptmfaq.html
Netscape:  
Netscape Help
http://help.netscape.com/